Bendy is still disgruntled

I'm still debating. If this person knew I have all day.
She replied to my last message and told me to check out the bullet points of do's and don'ts.
This is my response.

So basically the Do's and Don'ts that aren't bullet pointed have no bearing on anything. If no one has to follow them, they should be taken down, as they can be misconstrued by users, such as myself, who thought they may have had some sort of meaning. After all, they are in the "Do's and Don'ts", yet you aren't required to do, or not do any of those things.
I don't understand the problem here. Hats aren't for smelling. And sellers shouldn't be punsihed for buyers imaginations. I really don't understand why I'm not being helped. I went to the section you told me to. I found the parts that were in violation, and yet, nothing.
Please help me understand this:
-It is ok to leave poor feedback if you imagine an item to be different than it's described, even if the item has exact measurements using a measurement system which has been a nationwide standard for over 400 years.

-An Item arriving exactly as pictured is a bad thing, and negative feedback is justifyable.

-If an item does not appeal to sense that is not used regarding the item, negative feedback is ok. I.e. Soap tasting bad is a legitimate reason to leave negative feedback?

If those things are true, I would like it confirmed so I can plan future listings accordingly. So we won't have to go through this again. If I have to say how a hat will feel, look, taste, smell, and sound, as well offer no gauruntee regarding your imagination, I will do so at Etsy's confirmation that this is what needs to be done to make a proper listing.

Thank you
-Stacey

Original post = Disgruntled

Bendy has become disgrunted

I have recieved an unjustified feedback. I've contacted Etsy many times. The are quite pleasant but nothing has come of it.

This is the last message of 3 I sent;

Thanks for the prompt replies. I understand feedback is something Etsy takes very seriously. Which is exactly why I'm writing you.
As I mentioned before, this woman had no problem with the craftsmanship of the hat, and even went as far as to say it was exactly as pictured. Yet, she left a negative feedback. And again, if you look at the other feedback she has left, she leaves poor feedback for no other reasons than ones she imagined and have no basis in truth. This person (in my opinion) seems to be a text-book sociopath and has no business leaving libelous comments for sellers for complaints she "imagined" (her own words). This persons actions are absolutely deplorable and I hope Etsy will take the proper measures against this sort of thing.
I believe this is one of those "rare occasions" that you spoke of in which Etsy will remove a feedback. Not only the one on my shop, but also the others this persons may have harmed. I believe if you look into this person's feedbacks further, you will see exactly what I'm talking about, and realize what a gross injustice this has been.
Thank you for your time. I imagine you are very busy, so I do appreciate you getting back so quickly.
Thank you

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Mind you, Etsy has been very nice. I have no complaints towards them.